1. Introduction
Kazi Kings ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy
Policy explains how we collect, use, disclose, and safeguard your information when you use our
Platform.
2. Data We Collect
2.1 Information You Provide
- Account Data: Name, email address, phone number, password
- Company Data: Business name, registration number, address, logo,
description
- Verification Documents: National ID, business certificates, permits
- Financial Data: Payment method details, transaction history
- Content: Tour listings, hotel information, images, reviews
- Communications: Support messages, inquiry responses
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on the Platform
- Location Data: General geographic location based on IP address
- Log Data: IP addresses, access times, referring URLs
3. How We Use Your Data
We use collected data to:
- Provide and maintain the Platform and its features
- Process registrations, subscriptions, and payments
- Verify operator identities and business credentials
- Facilitate communication between travelers and operators
- Improve our services through analytics and user feedback
- Send important service notifications and updates
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember user preferences and settings
- Analyze Platform usage patterns
- Improve Platform performance
You can control cookie settings through your browser. Disabling cookies may affect Platform
functionality.
5. Data Sharing
We may share your information with:
- Operators/Travelers: Contact details shared when inquiries or bookings are
made
- Payment Processors: Financial data for processing transactions (Pesapal,
MTN MoMo, Airtel Money, PayPal)
- SMS Providers: Phone numbers for OTP verification (Africa's Talking,
Twilio)
- Analytics Services: Anonymized usage data for service improvement
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal data to third parties.
6. Data Security
- All data is encrypted in transit using TLS/SSL
- Sensitive data (passwords, hosting credentials) is encrypted at rest using AES-256
- Verification documents are stored in private, access-controlled storage
- Regular security audits and vulnerability assessments
- Role-based access controls for administrative functions
7. Data Retention
- Account data is retained while the account is active
- Transaction records are retained for 7 years for compliance
- Verification documents are retained for the duration of the business relationship
- Deleted accounts have personal data removed within 30 days
- Anonymized analytics data may be retained indefinitely
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of marketing communications
- Restrict certain processing activities
To exercise these rights, contact us at privacy@kazikings.com.
9. Third-Party Integrations
The Platform integrates with third-party services. Each has its own privacy policy:
- Google (OAuth authentication)
- Pesapal (Payment processing)
- MTN MoMo / Airtel Money (Mobile payments)
- PayPal (International payments)
- Africa's Talking / Twilio (SMS services)
10. Children's Privacy
The Platform is not intended for users under 18 years of age. We do not knowingly collect
personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes
via email or Platform notification.
12. Contact
For privacy-related inquiries: